Terms of Service

1. Who we are

Mentoro is operated by Idirleon FZ LLE, Fujairah Twin Towers, P.O. Box 4422, Fujairah, United Arab Emirates. We provide the service at mentoro.pro. You can contact us at support@mentoro.pro.

2. Who can use Mentoro

You must be at least 16 years old, or have permission from a parent or guardian who agrees to these terms for you. Each account is for one person. Please give accurate information when you create an account and keep your sign-in details secure; you are responsible for activity on your account.

3. The service

Mentoro turns a topic you choose into a course with sections, chapters, lessons, questions, quizzes and review. You can preview a course without an account. Opening new chapters requires an active Mentoro Pro subscription or free trial. Chapters you have already opened stay available to you.

We keep improving Mentoro, so features may change. We will not remove core features you are paying for during a billing period without telling you first.

4. Mentoro Pro, free trials and billing

• Mentoro Pro is a monthly subscription. The price and trial length are shown before you start, on the trial page and at checkout.
• A free trial is available once per person. You add a payment card when you start it. If you don’t cancel before the trial ends, the subscription starts automatically and your card is charged the monthly price on the date shown at checkout.
• After that, the subscription renews every month and is charged in advance until you cancel.
• You can cancel at any time in Settings → Account. You keep Pro until the end of the trial or the period you have paid for, and you won’t be charged again.
• Payments are processed by Stripe. Prices may include or be subject to taxes depending on where you live.
• If a payment fails, we and Stripe may retry it. Pro may be paused until payment succeeds.
• If we change the price, we will tell you at least 30 days before it applies to you, and you can cancel before then.

Refunds are covered by our Refund and Cancellation Policy.

5. AI-generated content

Courses, lessons, diagrams, demonstrations, questions, feedback and grades are generated by AI models. They can be inaccurate, incomplete or out of date. Mentoro is for general learning and is not professional advice, including medical, legal, financial or safety advice. Check important information with a reliable source before relying on it.

Interactive demonstrations and answer activities run in an isolated part of the page without access to your account or the internet.

6. Your content

You keep the rights to what you add to Mentoro, such as topics, course preferences, answers, highlights and feedback. You give us permission to store and process it to run the service, including sending it to our AI providers to generate and grade your courses, as described in our Privacy Policy.

You may use the courses Mentoro generates for you for your own learning. Mentoro’s software, design and brand belong to us.

7. Acceptable use

Pro includes full lesson access. Daily generation limits protect the service from excessive or automated use; if you reach a limit, you can continue reading saved lessons and return to generation after it resets.

Please don’t use Mentoro to:

• request or create content that is illegal, harmful, hateful, or that infringes other people’s rights;
• try to get around access limits, subscriptions, rate limits or security measures;
• scrape, copy at scale, resell or reverse-engineer the service;
• share your account with others;
• interfere with Mentoro or other people’s use of it.

We may suspend or close accounts that break these rules. Where it is reasonable, we will tell you first.

8. Availability

We work to keep Mentoro available and your work saved, but the service is provided “as is” and may sometimes be unavailable or interrupted, including while lessons are being generated.

9. Ending your account

You can stop using Mentoro at any time. To delete your account and its data, email support@mentoro.pro from your account’s email address. If you have an active subscription, cancel it in Settings first. If we close an account for breaking these terms, we will not refund the current billing period except where the law requires it.

10. Our responsibility to you

Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. Nothing affects your statutory rights as a consumer.

Otherwise, we are not responsible for losses that were not foreseeable, or for business losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim.

11. Changes to these terms

We may update these terms. If a change matters, we will tell you by email or in the app before it applies. The date at the top shows when they were last updated.

12. Law and disputes

Your mandatory consumer rights and any right to bring a claim in your country are unaffected by these terms. Please contact us first at support@mentoro.pro so we can try to put things right.