Refund and Cancellation Policy

1. Free trials

Mentoro Pro starts with a free trial. The trial length and the date of your first payment are shown before you start and at checkout. If you cancel before the trial ends, you keep Pro until then and you are not charged.

2. How to cancel

Open Settings, then Account, and choose Cancel trial or Cancel subscription. We ask for a short reason so we can improve Mentoro. Your cancellation takes effect straight away for future payments: you keep Pro until the end of the trial or the month you have paid for, then your account moves off Pro. Your courses, progress and the chapters you have opened stay available.

You can undo a cancellation in the same place before the period ends. If you can’t sign in, email support@mentoro.pro and we will cancel for you.

3. Refunds

• First payment: if you ask within 14 days of your first paid charge, we refund it in full. This also meets the right of withdrawal for consumers in the EU and UK.
• Later monthly payments: these are not refunded for unused time, but cancelling stops all future payments.
• Mistakes: duplicate charges, charges after a cancellation, or other billing errors are always refunded.
• We also refund wherever the law requires it. Nothing in this policy affects your statutory rights.

4. How to ask for a refund

Email support@mentoro.pro from your account’s email address with the date of the charge. Refunds go back to the card you paid with, usually within 5 to 10 business days of approval, depending on your bank.

5. Payment details and invoices

In Settings → Account you can see your card on file, update it and open your invoices. If a payment fails, we and Stripe may retry it, and Pro may be paused until it succeeds.